Computer Help
A team of volunteers who are dedicated to helping our members keep up with the digital age.
The team currently helps around 50 AJR members with their computers, tablets and mobile phones on a regular basis.
Many people, old and young, have trouble keeping up with technology. Computers can provide fantastic new ways to communicate, once you learn how to use them. Many of our members now regularly use e-mail, WhatsApp and Zoom to keep in touch with family and friends at home and abroad. They can be a vital life line, especially for someone who has difficulty getting physically out and about.
Many members are using specially-adapted computers provided through the SPF Connect project. The AJR refers clients and provides volunteers to help our members learn to use them effectively. To date over 250 free computers have been installed at AJR member’s houses, and with the project set to run until 2022, there are still some up for grabs.
Simplicity is the key. The SPF computers present users with a stripped-down version of Microsoft Windows which has just five simple choices: calling, email, web browser, Zoom and news, although more choices can be added. These functions allow users to do pretty much everything they need to, without bombarding them with unnecessary options and information. The screens are all operated by touch, making them very easy for people who are unfamiliar with keyboards and computer mice.
AJR volunteers come to member’s homes to help them learn to use their computers effectively. The volunteers – who range in age from 16 to over 60 – are all trained by AJR and provided with detailed checklists of what to cover. Service users are also given a separate helpline number, operated by Natpoint, which they can call anytime they need technical support.
